Target Portrait Studio

FAQ’S

MY ACCOUNT

AVAILABILITY OF PHOTOS?

WEBSITE QUESTIONS

IMAGE DOWNLOAD INSTRUCTIONS

WEBSITE ISSUES

BUSINESS SITTINGS

ONLINE IMAGES

MY ACCOUNT

Do I need to create an account to view my images, order more photos, or share an album?

• No, you do not need an account to view your images. Simply enter the URL found in your studio paperwork that you receive after your session or click on the link to view your gallery in the email you will receive after your session. Note: check your junk/spam folder and mark “allow” if you do not receive your email directly in your inbox.

Do I need to create an account to order photos or share images?

• You do not need to create an account to order images. You do need to be logged in to share images. To log in, you must first activate your account by clicking the “Options” button in the Gallery, select “My Account”, and enter a password. Once your account has been activated, you can log in from https://myphotos.targetportraits.com by entering your email address and password, OR by entering your web access code and last name. Logging in with your web access code and last name can be done prior to activating your account.

My family shared images from their photo session with me. Do I need to create an account to view the images?

• From your shared email you will be able to view the shared images. If you wish to order from the website, you will need to enter in your shipping and payment information at time of check out.

I forgot my password – what should I do?

• Select the “Options” in the upper-right corner of your screen. Next, from the drop down menu, select “Login”. Click the “Forget Your Password” option. You will then receive a password reset in your inbox.

I am having trouble entering my password – it says invalid password.

• Passwords are case sensitive. Make sure you are entering your password the same way that you did when you created your account. If you continue having problems you can reset your password by clicking on “forgot password”.

I am not receiving the reset password links.

• Call our Customer Service Department for assistance at 1-888-228-7928.

How do I change my password?

• Login to your account via the login screen. Next click on the “Options” icon in the upper-right corner and select the “My Account” option from the drop down menu. Next select the settings menu from the top of the page. You should now have the option to change your password. Once you have changed your password, click “Save Changes”.

How do I change my email address?

• Login to your account via the login screen. Next click on the “Options” icon in the upper-right corner and select the “My Account” option from the drop down menu. Next select the settings menu from the top of the page. Here you should now have the option to modify your email address. Once you have updated the information, click “Save Changes”.

AVAILABILITY OF PHOTOS?

How long do you save my images from my session?

• We save albums for 90 days from the date of your session.

How long do you save my personally uploaded photos?

• Your personal uploads will also expire after 90 days from the date of your session.

How long do you save them if I purchase the Archival Service?

• At this time we do not offer the Archival Service.

WEBSITE QUESTIONS

Where can I find coupon offers?

• If you visit our website targetportraits.com and select “Offers” from the top of the page, you will be able to view all of our current promotions for both in-studio and online offers. There are also exclusive online offers on the shop page of the site and within your gallery. Don’t forget to sign up to receive email offers. You can sign up for emails online or in the studio.

Can I schedule an appointment online?

• Yes, if you visit the targetportraits.com website and enter your zip code you can select your local studio and the date and time you would like to make an appointment for. You can also schedule an appointment by calling your local studio or the Customer Service Department at 1-877-388-9412

IMAGE DOWNLOAD INSTRUCTIONS

For your convenience, you have the option to download your entire album within a single file (Zip file) or you can download images individually.

Desktop or Mac computer

Option 1 (Download full album in Zip file) - Your photos have been sent to you as high-resolution images which come through in large file sizes. Due to file size, we use a process which compresses the files into a zip file making downloading faster and easier. Note: High-resolution images and zip files are large file downloads and make take several minutes depending on your device and internet connection.

How to Open a Zip File - Zip files are compressed files that require an extraction application installed to your device. The extraction application unzips the file so you can see your images. Follow the steps below to open these files.

1. Open your email titled, Your Photos are Ready to Download.

2. Click the link in the email Download Your Photos.

3. From the Download Photos page, click Start Download.

4. Your download will complete in a file titled photos.zip.

5. In the photos.zip file you will find a folder with all of your High Resolution images as well as the Copyright Release form.

Option 2 (Individual Image Download)

1. Open your email titled, Your Photos are Ready to Download.

2. Click the link in the email Download Your Photos.

3. In the upper left corner, click on Gallery to view all the photos in your gallery.

4. Hover over each image and click the Download Photo icon.

Android and Apple Tablet or Smart Phone

1. Open your email titled, Your Photos are Ready to Download.

2. Tap the link in the email Download Your Photos.

3. From the Download Photos page, tap on the photo you wish to download.

4. Open the image by selecting the application you would like to open the image in.

WEBSITE ISSUES

I reset my password but it is not working.

• You should receive a password reset link within a few minutes of selecting the “Forgot Password” link. If you do not receive this link please call our Customer Service Department for assistance at 1-888-228-7928.

I am having problems creating or ordering online - who can I call for assistance?

• Our Customer Service Department is available from 8:00-6:30 CST to assist you with your online creations and orders. They can be reached by calling 1-888-228-7928.

Can I view my photos on my cell phone?

• Yes, you can view your images from your desktop, laptop, cell phone or tablet.

BUSINESS SITTINGS

Do you have a special offer for business sittings?

No,not at this time.

ONLINE IMAGES

How do I view my images online?

• If you supplied an email address at the time of your session, you will receive a link in your studio paperwork, as well as an email containing a link to view your gallery online. Once you view your images, your account will remain inactive until you navigate to the “Options” icon in the upper-left corner and login.

You will need to create a password to activate your account. This only needs to be set up once, and you will then log-in using your email address and your unique password during your next visit.

I purchased my high resolution full digital album in the studio. How do I download my images?

• You will receive an email containing a link to your high resolution images. The file will download to your selected device. Make sure you save your images to your desired location. Your images will be available to download and save for 9 days from the time you receive your email. If you believe you have not received an email, make sure to check your junk/spam folders to ensure it did not get placed there. If you are still missing the email containing the link, please contact our customer service by calling 1-888-228-7928.

Where do I find my Web Access Code?

• Your Web Access Code is on the Order Detail email or printout that you receive from the studio.

Can an expired album be reactivated?

• In some cases, depending on the original session date, our Customer Service Department can reactivate expired albums – you can reach them at 1-888-228-7928.

I didn’t receive the email to view my images.

• The Web Access Code can also be found on your Order Detail, by contacting your local studio or by calling Customer Service at 1-888-228-7928.

How do I share my album?

• Click on the “Gallery” link at the top of the page. On each photo you would like to share, click on the heart icon in the lower left corner of each photo. This will add it to the share icon where you can choose your method of sharing. Currently you can email, post to Facebook or pin it on Pinterest. Remember that you are agreeing to the terms and conditions and privacy policy of the site when you share your images. Your shared images can be purchased by anyone that you share your images with.